Questions
Questions and answers
Collection, delivery, payment, warranty and returns.
delivery
- Do you deliver, and how much is it?
- Collection from either counter is free. We deliver across Benin City for a flat fee shown at checkout before you pay, and further afield by courier at a fee we confirm with you first. Chandeliers over 900mm, panels and batteries are moved by us rather than by a courier.
ordering
- Can I mix stock from both branches in one cart?
- No, and the cart will tell you rather than quietly dropping something. Each branch holds its own stock at its own price, so an order belongs to one branch. If you add something the other branch holds, we ask you which branch you want to buy from and move the cart cleanly.
- Can I return cable or tape light?
- Not once it has been cut, because a cut length cannot be sold again. Full coils and uncut reels come back within seven days in their packaging like anything else. Plan the run before the reel is cut, and ask at the counter if you are unsure of the length.
payment
- How do I pay by bank transfer?
- Choose bank transfer at checkout and the account details appear with your order number. Transfer the total, then upload your proof on the order page. Our counter staff check proofs oldest first and your order moves to paid as soon as it is confirmed, usually within a working day.
ranges
- What is the difference between ISIWINA and GOLD COAST?
- They are our own two ranges. ISIWINA is decorative lighting, coded by millimetre size so a replacement is a size rather than a search, with finishes matched across the range. GOLD COAST is tape light, colour and control, carried with the profiles, drivers and controllers that go with it. Everything else on our shelves is chosen and bought in.
solar
- What does a solar survey involve?
- A surveyor visits, looks at the roof or ground space, the existing distribution board, the cable runs and the shading, and confirms the load you described. That is where the indicative figure from the sizing helper becomes a real one. There is no obligation and the quote that follows is itemised.
- Is the sizing helper a quotation?
- It is arithmetic on the appliances you typed in, and it is a starting point for a conversation. It does not know your roof, your shading, your cable runs or your existing board. A surveyor confirms the system size on site before anything is priced.
- Do you install what you sell?
- We install solar and backup power systems with our own fitters, and we hand the system over with the settings written down so the next person can work on it. For general electrical work we will happily recommend the contractors who buy from our trade counter.
stock
- Why does every price show a time next to it?
- So you can judge how current it is. A figure checked four minutes ago and a figure checked four hours ago are different things and should not look the same, so we print the time on both rather than letting either pretend to be up to the minute.
- What happens if you sell the last one twice?
- Availability is confirmed again when you add to the cart, again at checkout, and again as the order is created, so two people cannot both take the final unit. If it still goes wrong after payment, which is rare, a member of staff contacts you the same day with the alternatives and the outcome is recorded against your order.
- Why is a product showing as unavailable when I can see it in the branch?
- Either it has no online price set against it, or it is past its expiry date, or we could not confirm it recently enough to promise it to you. We would rather say no online than take payment for something we cannot stand behind. Call the counter and we will sell it to you over the phone.
trade
- Do you offer trade pricing?
- Yes. Where a quantity price exists against a part, the cart applies it automatically at the qualifying quantity and shows you the saving on the line. Open a trade account on this site or at either counter, and send us a list any time you want something priced properly.
Still not answered?
Both shops are staffed by people who know the stock. Ask, and you get a straight answer rather than a ticket number.
Talk to us